To change the items in your order, alter your shipping information, or make any other edits to your order, contact our customer care team at customercare@mainfactorcommerce.com.

Unfortunately, we cannot edit an order once it has been processed for shipment.

To cancel your order, please contact our customer care team at customercare@mainfactorcommerce.com. If your order has not shipped, we are able to cancel your order at no cost. Unfortunately, we cannot cancel an existing order once it has already been processed for shipment.

Before sending a product back for a return, please contact our customer care team at customercare@mainfactorcommerce.com.

Once our customer care team determines if your order is eligible for a return, we will provide all of the return shipping information. Products may be returned within 30 calendar days from the date you receive your order. Products must be returned in their original condition, unused, unaltered, and with all tags attached in its original packaging.

Please note that we do not offer returns for print on demand items.

Before sending a product back for an exchange, please contact our customer care team at customercare@mainfactorcommerce.com. We will then help determine if your order is eligible for an exchange. 

Once we receive your exchange request, we will provide all of the return shipping information. Products may be exchanged within 30 calendar days from the date you receive your order. Products must be returned in their original condition, unused, unaltered, and with all tags attached in its original packaging. We do not offer exchanges for print on demand items.

Pre-order items or print on demand items may take longer than usual to ship. Pre-order items usually take 4-6 weeks to ship and print on demand items take 3-7 days.  For all other items, orders will ship within 2-3 business days.

For specific questions regarding the status of your order, please contact our customer care team at customercare@mainfactorcommerce.com.

The only colors and sizes available for specific products are the ones offered through the web-store.

If you received a damaged or incorrect order, please contact our customer care team at customercare@mainfactorcommerce.com.

When submitting a request, please include a photo of the damaged/incorrect product and describe the specific flaw. Our customer care team will use this information to quickly resolve your order. This also helps us to prevent similar issues from happening again in the future. 

Keep in mind that we are not responsible for any damage to the merchandise after you have received the order due to wear and use. 

You will receive a refund for your returned order once the item/s arrive at our facility and have completed the return intake process. Once we receive your returned item, please allow 3-5 business days for your item to be processed and an extra 2-3 business days for the payment to be refunded to your account.

In most cases, domestic shipments normally arrive within 3-7 business days once shipped. For international shipments, arrival times vary depending on location.

If you select an expedited shipping method at checkout, standard shipping timelines apply. 

For any other questions regarding the status of your order, please contact our customer care team at customercare@mainfactorcommerce.com.

Pre-order products are unavailable to ship at the time of purchase. Shipping timelines vary but the time to ship for your specific order will be included in your confirmation email once your order is paid and processed. In most cases, pre-order products will take 4-6 weeks before shipment.

After the pre-order product ships, standard shipping times apply. 

You can track your order using the order confirmation email you receive following the completion of your purchase. If you do not receive an order confirmation email, please contact our customer care team at customercare@mainfactorcommerce.com.

To track your order, locate your order confirmation email and click “View your Order”. If no tracking information is available, your order hasn’t shipped yet.

Additionally, we will send you a follow up email once your order has shipped. This email will include the tracking information for your order. 

Please contact the carrier with any questions regarding missing packages. Oftentimes, there might be a delay or the package was marked as delivered before it was actually delivered. If you still haven’t received your package after consulting with the carrier or the carrier was not able to help you locate your package, please contact our customer care team at customercare@mainfactorcommerce.com.

Yes, we do ship our products internationally. Certain items may have limited availability based on shipping location.

For specific questions regarding product availability, please contact our customer care team at customercare@mainfactorcommerce.com.

We do not include any import fees in the cost of your order. Paying any customs fees is the sole responsibility of the customer and Mainfactor is not liable for any additional fees that your country may charge when importing your order. For more information, please contact your local post office or customs/import authority.  

To contact our customer care team, please send us a message at customercare@mainfactorcommerce.com. After reaching out, a member from our team will be in touch as soon as possible!